Terms & conditions

A. Liability of our Company

Our office acts as an intermediary between travelers and carriers, hotels and any other services offered to run the program. It is understood that the Office does not assume any liability for defects or unforeseen difficulties may occur in the trip or postponements, delays or cancellations due to force majeure or exceptional circumstances (coups, strikes, adverse weather conditions, wars, fires, hijackings, earthquakes, floods, etc.) as well as accidents, injuries, illnesses or organic complications such climatic changes, altitude, disease, poison, etc. For theft, damage, lost luggage at the destination, the Office is not responsible and has no jurisdiction to resolve the problem.

Finally, the agency is unable to predict or control effectively changes, delays, cancellations or for completeness (overbooking), scheduled every shape and is not responsible for them. Responsibilities The excursionists Passengers are responsible for the production of any documents and certificates need to be able to travel (passport, visa, identity card, residence permit etc.). Also responsible for ensuring currency and declaration and the declaration of valuables, cameras and other objects in the various offices. They have to be consistent with the program and should make every effort to smooth implementation. Not entitled to compensation for services that were lost on their own responsibility.

B. Hotel bookings

The activity indicated category of hotel used determines the classification of hotels by the official Travel Agency of the country where they belong. Recommended to avoid triple rooms which are normally double with extra bed and therefore less spacious. The price of half board or full board excluding drinks, soft drinks (unless indicated). When leaving your hotel, please note that they must first pay off any personal accounts (drinks, mini bar, pay tv, telephone calls etc.). The rooms received after 14:00 on the day of arrival and departure will be delivered by 11:00 (unless otherwise stated). Even if due to unforeseen difficulties, the Office is forced to change to another hotel of the same or higher category is not required compensation. Book a hotel is validated only if accompanied by payment of the total reservation with a credit card or bank transfer if this option is available and after the user agrees with the general conditions of detention. In this case issued voucher, which the customer delivers to the hotel at the time of his arrival.

C. Cancellations

If you wish to proceed to a cancellation, it must be in writing by email or online directly through the system.

Before the confirmation of each reservation, the system shows in detail the cancellation policy applied for this particular booking, which can be different per hotel and per season.

Particular attention should be paid to “Non Refundable” Bookings, which cannot be canceled nor amended.

If you cannot see cancellation conditions online through your screen, then General Cancellations Apply, which are as follows:

Five star hotels

  • Cancellation within 40-21 days prior to scheduled arrival date: 10% of the total accommodation balance will be charged.
  • Cancellation within within 20-8 days prior to scheduled arrival date: 50% of the total accommodation balance will be charged.
  • Cancellation within within 7-0 days prior to scheduled arrival date: 100% of the total accommodation balance will be charged.
  • In case of non-show or early departure, 100% of the accommodation balance will be charged.

Four star hotels

  • Cancellation within 15-10 days prior to scheduled arrival date: 10% of the total accommodation balance will be charged.
  • Cancellation within within 9-5 days prior to scheduled arrival date: 50% of the total accommodation balance will be charged.
  • Cancellation within within 4-0 days prior to scheduled arrival date: 100% of the total accommodation balance will be charged.
  • In case of non-show or early departure, 100% of the accommodation balance will be charged.

Three star hotels or less

  • Cancellation within within 10-5 days prior to scheduled arrival date: 30% of the total accommodation balance will be charged.
  • Cancellation within within 4-0 days prior to scheduled arrival date: 100% of the total accommodation balance will be charged.
  • In case of non-show or early departure, 100% of the accommodation balance will be charged.

To amend a booking before the start of the cancellation, modification can be done without charge. A prerequisite is availability on the new date and there is no difference in price. If there is a difference in price, the customer is informed in advance if required agrees to pay the difference. Any modification is considered as a new booking, with new terms and conditions, so original booking is considered as a canceled booking.

In any case, the client is informed of the precise terms of cancellation / change before finalizing the reservation and must be accepted before making a reservation.

“Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws”

Plato, philosopher in Classical Greece and the founder of the Academy in Athens

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